Utile worked with the City of Boston Public Facilities Department on improvements to Boston City Hall’s transaction concourse public service windows. Designed by Kallmann, McKinnell, and Knowles in the 1960s as an expression of open and progressive municipal government, Boston City Hall is recognized as among the most important municipal buildings of its kind in the United States and is internationally known as an exemplar of “brutalism” or concrete modernism. The project’s mandate was to create a more inviting and efficient public realm for the most prominent civic building in the city – often the main interface with constituents – not so much by changing the existing building, but accentuating its significant features, and adapting it to changing programs. This was achieved by improving navigation through new wayfinding and redesigning the permitting, licensing, and ticketing transaction windows that residents visit for increased efficiency, clarity, accessibility, and comfort. Utile worked closely with the City of Boston’s Property Management Department and Roll Barresi & Associates, a graphic design firm, to design new wayfinding and window identification that incorporates LED technology and utilizes the City of Boston’s new graphic identity.